The flight experience has some different diseases, related all of these to the boarding and disembarking moments. For example, while boarding finding the booked sit can be challenging, especially on overcrowded planes. The same can happen when the users have to store their handbags. In the same way, disembarking has different challenges: claiming the luggage could be hard and generate frustrations and obstructions in the people flow; in the same way, everybody on the plane wants to disembark fast, quickly and at the same time.
Enhance people flow > Solve the problem in time spent on luggage storage/claim and on finding the booked seats, enhancing the movements on board and reducing time spent in boarding and disembarking.
The definition of some design requirements led us to the final design:
Vega is a new flight experience.
It is a self-driving bot built with luggage lockers, seats and special boxes for extra handbags. The product is designed for everyone kind of user, with respect to each different need.
Vega will follow the user for the entire flight UX. In fact, it will be available for boarding after the gate, where the users will secure their own luggage in the appropriate spaces and they will wait to be driven through the airport to the plane by Vega itself.
The object is designed to enhance the people flow. It Solves the problem in time spent on luggage storage/claim and on finding the booked seats, reducing time spent in boarding and disembarking
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